Blue Lotus Care Guests' Charter

At Blue Lotus, we abide by the terms of our Guests’ Charter the provisions of which are set out below:

THE RIGHT TO BE TREATED WITH RESPECT
  1. Every Guest has the right to be treated with courtesy and respect and in a way that fully recognizes the Guest’s inherent dignity, worth and individuality, regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation,
gender identity, gender expression, age, marital status, family status or disability.
  2. Every Guest has the right to have their lifestyle and choices respected.
  3. Every Guest has the right to have their participation in decision making respected.
THE RIGHT TO FREEDOM FROM ABUSE AND NEGLECT
  1. Every Guest has the right to freedom from abuse and neglect whilst a guest within a Blue Lotus care facility
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THE RIGHT TO AN OPTIMAL QUALITY OF LIFE
  1. Every Guest has the right to communicate in confidence, receive visitors of their choice and consult in private with any person without interference.
  2. Every Guest has the right to form friendships and relationships and to participate in the life of the care centre.
  3. Every Guest has the right to meet privately with their spouse or another person in a room that assures privacy.
  4. Every Guest has the right to pursue social, cultural, religious, spiritual and other interests, to develop their potential and to be given reasonable assistance by the care centre staff to pursue these interests and to develop their potential.
  5. Every Guest has the right to live in a safe and clean environment.
  6. Every Guest has the right to be given access to protected outdoor areas in order to enjoy outdoor activity unless the physical setting makes this impossible.
  7. Every Guest has the right to keep and display personal possessions and pictures in their room subject to safety requirements and the rights of other residents.
  8. Every Guest has the right to manage their own financial affairs unless the resident lacks the legal capacity to do so.
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THE RIGHT TO QUALITY CARE AND SELF-DETERMINATION
  1. Every Guest has the right to proper accommodation, nutrition, care and services consistent with their needs.
  2. Every Guest has the right to be told both who is responsible for and who is providing the Guest’s direct care.
  3. Every Guest has the right to be afforded privacy in treatment and in caring for their personal needs.
  4. Every Guest has the right to,
    • participate fully in the development, implementation, review and revision of their plan of care,
    • give or refuse consent to any treatment, care or services for which their consent is required by law and to be informed of the consequences of giving or refusing consent,
    • participate fully in making any decision concerning any aspect of their care, including any decision concerning their admission, discharge or transfer to or from a long-term care home and to obtain an independent opinion with regard to any of those matters, and,
    • have their personal health information kept confidential and to have access to their records of personal health information, including their plan of care.
  5. Every resident has a right to ongoing and safe support from their caregivers to support their physical, mental, social and emotional wellbeing and their quality of life and to assistance in contacting a caregiver or other person to support their needs.
  6. Every resident has the right to have any friend, family member, caregiver or other person of importance to the resident attend any meeting with the Management or the staff of the care facility.
  7. Every resident has the right to designate a person to receive information concerning any transfer or any hospitalization of the resident and to have that person receive that information immediately.
  8. Every resident has the right to receive care and assistance towards independence based on a restorative care philosophy to maximize independence to the greatest extent possible.
THE RIGHT TO BE INFORMED, PARTICIPATE, AND MAKE A COMPLAINT
  1. Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.
  2. Every resident has the right to raise concerns or recommend changes in policies and services on behalf of themself or others to the following persons and organizations without interference and without fear of coercion, discrimination or reprisal, whether directed at the resident or anyone else:
    • to the directors and officers of the Company which operates the care facility,
    • to the Medical Director or a senior staff member.